Our Clients

Consynity built and launched ROI and TCO models for global sales force of an $55 Billion U.S. based multinational digital communications technology company and helped sales transition to business value selling approach.  Consynity built ROI / TCO tools validated by 3rd party benchmarks, sales approaches and sales education courses for video conferencing, messaging, contact center and communications platform as a service (CPaaS) products.

Results:  When utilizing tools, sellers realized 21-35% increase in win rates, increases in deal size, and 15-25% reduction in sales cycles, depending on specific product.

Consynity built and launched TCO quick calculator and ROI model quantifying technology and labor savings on end-to-end application lifecycle management platform for Borland Software’s global sales force, and spearheaded new sales strategy and approach to C-Level decision makers.  Consynity delivered tools validated by industry and customer metrics, sales plays and sales education courses. 

Results:  C-Level approach helped drive closure of many $ multi-million enterprise deals and new accounts.  Improved sales capability helped client company be acquired by $ 5.6 Billion U.K. based multinational software and information technology company.

Consynity built and launched TCO Comparison calculator to quantify financial benefits of start-up company’s web services infrastructure software in emerging technology product category.  Business value selling approach led to several early “lighthouse account” wins to prove market viability and company credibility for small sales team.  Consynity delivered tools validated by industry and customer metrics, sales plays and sales education courses. 

Results:  Within four years, sales and executive teams had establish enough enterprise accounts and credibility to be acquired by $ 60 Billion U.S. based multinational information technology company.

Consynity built and launched TCO Comparison and ROI models quantifying IT expense and development labor savings and time-to-market benefits for software development tools for Borland Software’s global sales force – helping company overcome sales objections and win in competitive sales situations.  Consynity delivered tools validated by industry and customer metrics, business value sales approach and sales education courses. 

Results:  When utilizing tools, sellers increased win rate from 23% to 38%, higher average deal size, and 33% reduction in sales cycle.  Business growth driven by business value selling approach helped client company be acquired by $ 53 Billion U.S. based multinational computer technology company.

Consynity supported global contact center product company’s sales efforts in Health Care industry.  Business value selling approach included CX Discovery Workshops that drove IT and Line of Business leader alignment around priorities, identification of improvement opportunities and creation of Self-Funded Implementation Roadmap.  Roadmap was supported by detailed multi-year business case:  hard benefits, investments, cash flows, ROI, payback period.

Results:  Approach helped client company win over $250 million in incremental sales in 3 large healthcare accounts in first year.

Consynity is leading 65 person cross-functional team to build plan and execute integration of $725M acquired U.K. public SaaS company into global leading networking parent company.  Successfully transitioning all employees and contractors; products and services; systems, data and applications; company locations and infastructure; brand and brand assets; customers and contracts; into parent company's product portfolio, go-to-market model, processes, systems, tools and operating standards.  

Results: In the year since announcement of acquisition, product and service revenue has grown by 25%

Consynity led 50 person cross-functional team to build plan and execute integration of $2.3B acquired security product company into global leading networking parent company.  Successfully transitioned all employees and contractors; products and services; systems, data and applications; company locations and infastructure; brand and brand assets; customers and contracts; into parent company's product portfolio, go-to-market model, processes, systems, tools and operating standards.  

Results: In 3 years since announcement of acquisition, product and service revenue has grown by 324%

Consynity transformed contact center operations, adding web self service and email channels. Centralized operations, defined new skill sets and career paths and implemented intelligent routing and enterprise reporting capabilities at a $500M high tech company.

Results: 

Increased contact center capacity by 110%, reduced ASA by 76% while adding only 8% additional resource.

Established a systematic approach to managing change with stakeholders, both from the perspective of an organization and on the individual level for a $35B high tech leader. The new system aligned vision, organization, people and execution of operations, finance, field sales, and channel partners to successfully implement a new account strategy and planning capability.

Results:

Increased field sales and partner awareness and joint accountability for process and system change. 

Minimized the disruption to a 15,000 person field sales organization and increased partner productivity during transitions.

Consynity identified high impact operational improvement opportunities in complex support environment for $80B health insurance company. Identified, quantified and validated changes to process, people and technology in phased approach. 

Results:

First phase of implemented improvements drove sustainable 4% reduction in average handle time, and $2.7M of annual savings.

Consynity performed a business value transformation assessment of the operations and telesales organizations for global financial services leader. Identified infrastructure TCO reductions, agent productivity opportunities and revenue up-sell and cross-sell capabilities and outlined in phased approach.

Results:

Identified, quantified, and validated $260M of business value opportunity over a 5 year period. Created a detailed implementation roadmap and capabilities improvement plan.

Consynity was engaged by the CEO of a 100 year-old publishing and software company to define strategies and lead the implementation of a broad business transformation of 80% of the company's business processes -- to accelerate its transition to an online content and software business.  

Results: This two-year effort dramatically turned around the company's financial position and set the stage for a $1.9B acquisition by global software leader Wolters Kluwer.