About Consynity
Consynity is a consulting firm dedicated to delivering Customer Inspired Change. We help clients transform their business organically by re-imagining customer experience, streamlining operations, or unleashing employee innovation or grow inorganically through partnerships, mergers or acquisitions.
Your organization has a strategic problem to solve and there is no time to waste. Your leaders or customers are telling you loud and clear that status quo is not acceptable--innovative solutions are required. Your customers require change: new approaches, new strategies, perhaps technology solutions.
But even more, you need access to experience that gives you the confidence that the strategy is feasible and achievable--that it will work in your organization to deliver the benefits you’re banking on. You may not get a second chance. Finally, you recognize the need to successfully prepare the organization to accept the new strategy--fully equipped to execute it to maximum effectiveness.
If you’re looking for an consulting partner that thinks big, but sweats the details, you’ve come to the right place!
Our Leaders
Jackie Lefton
Jackie has over 25 years of consulting and line of business leadership experience in technology, financial services and health care industries.
Jackie provides change strategy and execution, strategic planning, program management and business process improvement solutions. This includes assessing business landscapes and operating models, defining goals, identifying performance gaps, building organizational capabilities, and recommending strategies, gaining alignment and building strong coalitions for change. It also includes mobilizing internal client teams and resources, and designing and driving implementations.
Notable clients include Cisco, Western Digital, Symantec, NetApp, United Health Group, Kaiser Permanente and Bank of America.
Terry Theisen
For more than 25 years, Terry has helped companies ranging from startups to the Fortune 500 as a leader and change agent. He has a strong track record of designing and implementing customer acquisition strategies, launching new business ventures, introducing new solutions and service offerings, and leading complex change efforts that transform business capabilities in technology, health care, financial services and retail industries.
Prior to founding Consynity in 2001, Terry was head of global customer service for CCH Incorporated and later head of service strategy at Aspect Communications, imagining and implementing new service models that help make both companies industry leaders in customer loyalty.
Another measure of the impact Consynity has had for our clients are the seven companies that we’ve helped build new capabilities and drive growth that resulted in our clients’ being acquired by industry leaders Hewlett-Packard, SoFi, Symantec, and others.
